We thoroughly check and test our products to maintain our high standards. Our item(s) do not leave our warehouse unless they pass our strict product inspections. We insure all of our products are brand new and in perfect working order. If you find that your product is defective in anyway, please contact one of our support staff to discuss the issue. We do not accept or handle any returns without prior discussion and arrangement.

LaViva Blue DOES NOT offer a money-back guarantee. All purchases are final. If a return has been authorised, you must return the product(s) with the original packaging, original owner's manuals, warranty card and any included accessories, remote control, and/or power cords that came with the product. Due to health and safety regulations, we do not accept/handle products which have been used. All returns will be at the sender's expense.